We Were Built on the Other Side of the Table.
MutualCore was founded by an executive who has sat where the carrier sits, and the carrier sits in more than one seat. Accountable for the business case as a senior operator. Accountable for the technology as a CIO. Accountable for what the platform does the day after go-live, from both sides. The firm exists because the work Canadian P&C carriers need most is independent, problem-anchored, and delivered through proven specialists.
What We Do
MutualCore provides independent advisory across four tracks where vendor neutrality and proven specialist depth matter most: Guidewire program stabilization, rating engine and analytics advisory, AI governance and adoption, and integration and channel experience. Each track stands on its own. Engagements scope against the original business case, not against the consultant's bench utilization curve.
How We're Different
MutualCore engages where a specific problem already exists. We do not run open-ended discovery phases to manufacture work. Delivery comes from a coordinated network of specialist partners with deep production track records in their domains. The firm's structural posture is the differentiation: a coordination layer over established operators, governed by an executive who has led the work himself.
Our Approach
MutualCore's methodology is codified intellectual property: the Strategic Stabilization Framework for Guidewire program governance. Partner-specific delivery methodologies sit alongside. Documented artifacts, not undocumented expertise.
Continuity by design. Some engagements are delivered by MutualCore. Some are delivered by partners under MutualCore coordination. In both cases, the methodology is documented, the partners are established firms and the work continues, regardless of any single individual.
About the Founder
- 25+ yrs
- Canadian P&C insurance
- 14 yrs
- Guidewire program leadership
- 8 yrs
- CIO, Canadian P&C insurer
- 5 yrs
- VP Operations, Canadian P&C mutual carrier
- 3 yrs
- Underwriting and Guidewire concurrently at the same carrier
Doug Hewitt founded MutualCore in 2025. He has led both the technology side and the operations side, often in the same chair. His work has spanned policy administration, claims, billing, broker portals, integration, rating program delivery, and the end-to-end program governance that holds Guidewire programs together through multi-year transformations.
He has overseen the Canadian P&C industry's longest-serving broker portal and led programs delivered both with and without system integrators.
That perspective is what the firm sells. Engagements scope against the original business case, not the consultant's billable hours. Engagements run through partners who have been in the market for years, not quarters. The cross-functional perspective informs every engagement. It does not extend the firm's scope beyond the four advisory tracks.
How We Engage
Independence. No reseller relationships. No revenue-share with software vendors. No incentive to expand scope beyond what the carrier needs.
Problem-anchored scoping. Engagements start with a specific named problem. If we cannot demonstrate the problem in the first conversation, we are not the right firm for it.
Plain English. The methodology is technical; the conversation about it should not be.
Executive continuity. A senior executive remains attached to the engagement from initial scoping through delivery and post-implementation review. Doug Hewitt on MutualCore-direct work. The partner's principal on partner-delivered work. Not delegated to a junior. Not rotated off mid-engagement. Not displaced when the partner's bench schedule changes.
Want to talk?
Doug responds personally to every briefing request. Thirty minutes. Tell us where the friction is. If we are not the right firm for it, we will say so.